Frequently Asked Questions (FAQs)

1. How can I place an order?

You can place an order directly through our website by selecting your desired product, choosing the appropriate size, and proceeding to checkout. Follow the steps to enter your shipping details and complete the payment.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards

  • Debit Cards

  • UPI Payments

  • Net Banking

  • Cash on Delivery (COD)

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for most locations across India.

4. Do you ship across India?

Yes, SH by SANA ships across India, allowing customers from any location within the country to place orders.

5. How long will it take to receive my order?

Delivery timelines vary depending on the product:

  • In-stock products: 10–15 business days

  • Made-to-order products: 15–20 business days

Delivery times may vary due to location, courier logistics, or unforeseen delays.

6. How can I track my order?

Once your order is shipped, you will receive an email or SMS with the tracking details and AWB number. You can track your shipment through the courier partner’s tracking system.

7. Can I exchange my product?

Yes, we allow exchanges for size issues or damaged products. Exchange requests must be made within 48 hours of delivery.

The product must be unused, unworn, and in its original condition with tags attached.

8. Do you offer refunds?

Currently, SH by SANA does not offer refunds. We only provide exchanges or store credit, depending on the case.

9. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product. Our team will review the issue and arrange a suitable resolution.

10. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

11. How can I contact customer support?

For any queries or assistance, you can reach our support team at:

Email: support@shbysana.com
Customer Support: Available during business hours