Privacy Policy

At SH by SANA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Payment Information

Payment details such as credit/debit card or UPI information are processed securely through our payment gateway partners. SH by SANA does not store your payment card details.

Technical Information

We may also collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

This helps us improve our website experience.

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • To process and deliver your orders

  • To communicate order updates and tracking details

  • To provide customer support

  • To improve our products and website experience

  • To send promotional offers, updates, or marketing communications (only if you opt in)

3. Sharing of Information

SH by SANA does not sell, rent, or trade your personal information to third parties.

However, your information may be shared with trusted service providers for the following purposes:

  • Payment processing

  • Courier and delivery services

  • Website hosting and technical support

These partners are required to protect your information and use it only for the intended services.

4. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Understand user behavior

  • Improve website performance

  • Remember user preferences

You may disable cookies through your browser settings if you prefer.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we take reasonable precautions to protect your information, no online transmission can be guaranteed to be completely secure.

6. Third-Party Links

Our website may contain links to third-party websites. SH by SANA is not responsible for the privacy practices or content of these external websites.

We recommend reviewing their privacy policies before providing any personal information.

7. Changes to This Policy

SH by SANA reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.

8. Your Consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@shbysana.com
Customer Support: Available during business hours