Terms & Conditions

Welcome to SH by SANA. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms & Conditions govern the use of the SH by SANA website and services. By accessing our website or making a purchase, you agree to these terms. If you do not agree with any part of these terms, please do not use our website.

SH by SANA reserves the right to update, modify, or replace these terms at any time without prior notice.

2. Products & Pricing

All products displayed on our website are subject to availability.

We strive to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur due to lighting, photography, screen resolution, or handcrafted detailing.

SH by SANA reserves the right to modify product prices, discontinue products, or correct pricing errors without prior notice.

3. Orders

Once an order is placed, you will receive a confirmation via email or SMS.

SH by SANA reserves the right to cancel or refuse any order if:

  • The product is unavailable

  • Payment is not successfully completed

  • Incorrect pricing or product information is displayed

  • Fraudulent or suspicious activity is detected

If an order is cancelled after payment, the amount will be refunded to the original payment method.

4. Shipping & Delivery

SH by SANA ships across India through trusted courier partners.

Delivery timelines may vary depending on product availability, order volume, and delivery location.

While we strive to deliver orders within the estimated timeframe, SH by SANA is not responsible for delays caused by courier companies, weather conditions, public holidays, or other unforeseen circumstances.

5. Return & Exchange

We offer exchanges only for size issues or damaged products.

Exchange requests must be raised within 48 hours of delivery and the product must be unused, unworn, and returned with original packaging and tags.

SH by SANA does not offer refunds, except in cases where the product cannot be replaced.

6. Intellectual Property

All content on this website, including:

  • Logos

  • Product images

  • Designs

  • Text content

  • Branding elements

are the intellectual property of SH by SANA and are protected by applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

7. Limitation of Liability

SH by SANA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Customers are responsible for ensuring that the products purchased meet their requirements before placing an order.

8. Privacy

Any personal information collected during the ordering process will be handled in accordance with our Privacy Policy.

We respect customer privacy and ensure that all personal information is securely protected.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts in Hyderabad, Telangana.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Email: support@shbysana.com
Customer Support: Available during business hours